If you are a hosting customer and
require technical support, please follow the below technical
support steps to resolution. By following the below steps in
order you will receive the fastest response times to resolve
your technical support situation.
Step #1:
If you purchased web hosting after 19
November, 2002, find your answer in easy to read support
manual that you can view now online:
Note: You will need Adobe Acrobat Reader Version 4.0 or higher to
fully view the manual. You may download the latest copy of Adobe
Acrobat Reader by clicking on the following link:
If you are unable to resolve your support
issue by looking in the manuals, please create a support ticket:
If you purchased web hosting after 19
November, 2002, please login to your account at the
following link and utilize the support ticket system located
within your control panel interface:
In addition to
accepting credit cards on your web site in
real-time, you will also receive our simple-to-use,
web-based credit card processing virtual
terminalso you can process transactions
manually. With our versatile ecommerce software, you
have a complete solution.
"We were
looking for a service with fast response, a
professional look, flexibility, easy for the
customers to use, and easy for us to maintain. We
chose National Merchant Bancard for our baseball
glove business and couldn't be more pleased with the
service. Setup was quick and easy, and operation has
been very smooth with no problems at all. Their
system includes many great features not included
with many other services and our customers have
reported that the ordering process has been very
satisfactory. I would recommend Cardservice
International to anyone wanting to open an online
business...it's a winner!"
-- James Jones
"I own a few carts in a couple of the malls in South
Florida and I'm new to this whole Internet thing. My
friend helped me build a website which had
everything I needed except for a credit card
processing system. I called your office and spoke
with Sean. I just wanted to say that he was so
helpful and friendly and explained everything so
clearly, that I was able to set up your system on my
website by myself. I'm really excited! Thanks for
having a staff that actually cares."
-- Yaron Mergui
"It was SO quick and easy to sign up; none of the
costs and difficulties the banks wanted to impose on
us. You guys were definitely the fastest, cheapest,
easiest, and I haven't had a lick of trouble since
we signed up 6 months ago. Our trust was
well-placed. Thank you!"
-- Renee Taylor
"I just wanted to write and tell you how happy I am
to have come across your company. After searching
the Internet for hours to find the best deal, I have
to admit that your deal sounded almost too good to
be true. But what was I suppose to think? I saw some
of your freebies like your free shopping cart and
free check software and it was hard for me to
believe that you really offered all of this for
free. I have to tell you, I was surprised to find
out that you really do offer everything you say! I'm
definitely a believer. Thanks again."
-- Seth Gisser
"You guys have been very quick to respond and A++++
on Customer Service! Being new to the whole Online
CC processing thing, the Customer Service is greatly
appreciated."
-- Scott Merrill
"I'd like to tell your readers that if they are
skeptical, they shouldn't be. I was, but you really
do make good on every offer!"
-- Bob Ibrahim
