If you
want to compete on the internet today, you
must accept credit cards and start credit card processing.
Customer Service
The customer service staff helps account merchants reconcile their deposits, understand their account statements, and answer questions about rates, fees, chargebacks and retrievals. CSI supports its account merchants with exemplary customer support 24/7 in more than 140 languages and dialects. Account Merchant calls that require special attention are transferred to special representatives on the Presidential Hotline, who will do everything within their power to meet the merchants' needs.
POS Help Desk
Technical assistance for point-of-sale (POS) processing equipment and processing issues is available from the POS Help Desk. Additionally, new account merchants can call the Help Desk for training instructions and assistance to operate their POS processing equipment. Account Merchants can rely on representatives from the POS Help Desk to answer questions about their POS processing equipment, 24 hours a day, 7 days a week.
Online Account Merchant Reporting
Mymerchantofficeฎ service is a dedicated account merchant Web site that allows business owners to access their account merchant information online 24/7 and to reach customer service. Using the Web site, account merchants can also reconcile their deposits, retrieve their deposit information, view detailed reports of their chargeback and retrieval histories, and receive prompt answers to questions they submit via e-mail.
Interactive Voice Response
Interactive voice response (IVR) allows account merchants to access their deposit history, to order account merchant statements and to connect to the voice authorization center. Merchants can also request that their reports are faxed or mailed.
Cardservice Merchant Club
The Cardservice Merchant Club (CMC) offers account merchants numerous value-added benefits, including free selected point-of-sale supplies and a program that supplements equipment warranties and provides prompt equipment replacements.
Gateway Support
The Technical Support Department offers account merchants assistance with the LinkPointฎ Secure Payment Gateway, other Internet gateways and processing software.
Account Merchants can get help with setup of the LinkPoint Central service and the LinkPoint Basic service payment options by contacting the HTML Support Group. The API (application support interface) Support Group helps account merchants implement the LinkPoint Select API service for transaction processing and manages shopping cart compatibility.